Return
🛡️ 30-Day Return Policy
For returns due to a change of mind or personal preference (e.g., color, size, or style), you may request a return within 30 days of delivery.
⚠️ Important Notice:
A 20% restocking fee applies to all returns. Return shipping is provided at no additional cost.
A 20% restocking fee applies to all returns. Return shipping is provided at no additional cost.
How to Return Your Rug
1
Contact Us
Reach out within 30 days of delivery to initiate your return.
2
Get Authorization
We'll provide a return authorization number and shipping instructions.
3
Package Securely
Pack the rug in its original packaging to ensure safe return.
4
Ship Back
Use our prepaid return shipping label or arrange your own trackable service.
5
Get Refunded
Receive your refund minus 20% restocking fee within 5-7 business days after inspection.
Return Conditions
✔ Eligibility Requirements
- The rug must be in its original, unused condition
- Returned in its original packaging
- Returned within 30 days of delivery
- No signs of use, wear, stains, or damage
✘ Not Eligible for Refund
- Items showing signs of use, wear, stains, or damage
- Custom or personalized rugs
- Items not returned in original packaging
- Returns after 30 days from delivery
Refund Calculation
Restocking Fee 20% fee deducted from refund
Free Shipping Prepaid labels provided at no cost
Example: For a $100 rug, your refund would be $80 ($100 - $20 restocking fee). No shipping costs deducted!
🛑 Damaged or Defective Items
If your rug arrives damaged or defective, please contact us immediately.
- Take photos of the damage and packaging
- Contact us within 48 hours of delivery
- We'll arrange for immediate replacement or full refund